Bent claws can occur for a number of reasons, whether its because you’ve accidentaly dropped a heavy object on your ring, the claws have been caught by cloth, you closed the door on your ring or it was slammed against an object. In these situations, you run the risk of one claw or several claws being misshapen, pulled off of the diamond or broken off entirely. After you’ve identified the damage, you should bring in your ring to our store to get it properly assessed and fixed.
Missing Side Stones
If any of your side gemstones are missing, it is critical to bring your jewellery in to our store to assess why it happened and the cost to replace it.
Bent Bottom Shank
Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. In the event of this happening, bring it into our store so we can assess the damage and repair your ring.
Ring Stuck On Your Finger
In the event that your ring simply will not come off, we are able to safely cut off the ring for you. We will typically insert a ring cutter that fits between the bottom of the ring and your finger to carefully cut through the ring. Once this is complete, we will slowly pull the ring apart and bring it over your knuckle. After this process, it is still possible to repair the ring; we will inform you of the cost associated with sizing or repairing your ring.
Loose Side Stones
If you find that any of your side stones are loose, have us tighten the claws or metal surrounding or holding the stone.
In-Store Jewellery Maintenance
In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewellery in every six months for inspection. Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out.